Privacy Policy

Last Updated: March 22, 2026 This Privacy Policy explains how TECH ZOO (SMC-PRIVATE) LIMITED ("Tech Zoo", "we", "our", "us") collects, uses, shares, and protects information when you use the Tech Zoo App and Services.

1) Information We Collect

a) Account & Contact Information

• Name, phone number, email (if provided)
• Delivery address and city
• Login identifiers and profile details

b) Order & Transaction Information

• Items purchased, order value, order history
• Delivery status and return/refund requests
• Payment method (COD or prepaid). We do not store full card details if processed by third-party payment providers.

c) Device & Usage Information

• Device type, app version, IP address
• Basic diagnostic logs and crash reports
• Usage events (screens visited, clicks)

d) Personalization & AI Recommendations

• Selected phone model/device preferences
• Search queries, viewed products, and shopping behavior

This helps us provide personalized recommendations and improve your experience.

e) Customer Support

• Messages and communication via chat, WhatsApp, or email
• Related metadata to resolve issues

f) Camera & Microphone Access (IMPORTANT)

• We may request access to your device camera to allow you to capture and upload images (e.g., product issues, profile, or support requests).
• We may request access to your microphone for audio-related features within the app (if applicable).

This data is only used for app functionality and is not recorded, stored, or shared without your permission.

2) How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders, deliveries, returns, and refunds
• Provide personalization and compatible accessory suggestions
• Improve app performance, security, and user experience
• Send order updates and service notifications
• Prevent fraud and misuse

3) Legal Bases & Compliance

We process data to:

• Fulfill orders (contract necessity)
• Provide requested services
• Comply with legal obligations
• Protect legitimate interests (security, analytics, fraud prevention)

4) Sharing of Information

We may share limited data with:

• Delivery partners/couriers: name, phone, address
• Payment providers: transaction confirmation
• Service providers: hosting, analytics, crash reporting
• Legal authorities: if required by law

We DO NOT sell your personal data.

5) Data Retention

We retain data:

• While your account is active
• As required for legal, accounting, and fraud prevention purposes

6) Security

We use industry-standard security measures such as:

• Secure servers
• Access control
• Encrypted communication

However, no system is completely secure.

7) Your Rights & Choices

You can:

• Update your account information
• Request account deletion
• Request data removal
• Opt out of marketing messages (if enabled)

8) Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect data from children.

9) International Data Transfers

If data is processed outside Pakistan, we ensure appropriate safeguards are applied.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new "Last Updated" date.

11) Contact Us

For privacy-related questions:

Email: support@techzoo.pk WhatsApp: +923111210754 Website: https://www.techzoo.pk