Shipping Policy

Last Updated: January 16, 2026 This Shipping Policy applies to orders placed through the Tech Zoo App, operated by TECH ZOO (SMC-PRIVATE) LIMITED.

1) Delivery Coverage

We deliver across Pakistan where courier service is available. Some remote areas may have extended timelines.

2) Delivery Timeframes

• Standard Delivery: typically 3-5 working days
• Express Delivery: typically within 2 working days (where available)

Delivery timelines are estimates and may vary due to:

• Weather conditions
• Courier operational delays
• Public holidays, strikes, or unforeseen events
• Address verification issues

3) Shipping Fees

Shipping charges (if any) are shown at checkout. Some promotions may offer free shipping for limited periods or order thresholds.

4) Order Processing

• Orders are usually processed after confirmation.
• During high-demand periods or sales, processing may take longer.

5) Address & Contact Details

Please provide accurate address and reachable phone number:

• Incomplete or wrong address may cause delays or cancellation.
• If courier cannot reach you, delivery may fail and the order may be returned.

6) Delivery Attempts & Failed Delivery

Couriers may attempt delivery multiple times. If delivery fails due to unavailability or incorrect details, the order may be returned.

7) Order Tracking

Where available, order status and tracking updates will appear in the app.

8) Receiving Your Parcel

Please check:

• Parcel condition (tampering/damage)
• Correct item(s) received

If an issue exists, contact support as soon as possible (preferably within 48 hours).

9) Contact

For shipping questions, contact Tech Zoo via in-app support or WhatsApp: +923111210754.