Support Centre

Use the phone model listed on the product page as your first check. If your variant is not clearly mentioned, send Tech Zoo your exact phone model and the product link before ordering. Our support team can confirm fit for covers, screen protectors, chargers, cables, and other accessories.

Yes, Tech Zoo supports Cash on Delivery for many orders in Pakistan. Availability can depend on location, courier coverage, and order value. If COD is not available for your area or basket, our team will guide you toward the best available payment option before dispatch.

Orders for major cities typically arrive in around 2 to 4 working days after dispatch. Deliveries to smaller cities or remote areas can take around 3 to 6 working days. Sale periods, weather, or courier disruptions may add extra time, but support can help you check the latest shipment status.

Once your order is dispatched, Tech Zoo can share the courier tracking details with you. If your tracking has not updated or you have not received shipment information, contact support with your order number and name so we can verify the latest dispatch status.

Contact support as soon as possible with your order number, clear photos of the item, and the outer packaging. The faster you report the issue, the faster the team can verify the case and guide you on replacement, exchange, or return eligibility.

If the accessory is unused and still in returnable condition, Tech Zoo can review the request under the store return policy. Share your order number, the model you received, and the model you actually need. The support team will confirm the next step and any shipping conditions that apply.

Fast charging depends on the charger wattage, cable quality, port type, and your phone’s charging protocol. Always compare the product specs with your device requirements. If you are unsure which charger or cable is right for your device, message support before purchase and we will help you choose the correct option.

Please send the exact phone model, your order number, and clear photos showing the fit issue. Some fit problems happen because of model variants or incorrect installation, so Tech Zoo support will first confirm the product match and then advise on replacement or exchange if needed.

Warranty coverage can vary by brand and product type. Charging accessories and audio products may carry limited support or replacement coverage, while items like cases or protectors are usually handled differently. Check the product page first, and contact support if you need confirmation before ordering.

Yes. For bulk, corporate, or reseller enquiries, send your city, required quantities, and the product links or names you need. Tech Zoo support can confirm stock availability, pricing guidance, and the best next step for large orders.